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Soft Skills for Hospitality Professionals
Personal Development
Explore the soft skills required to succeed in the hospitality industry, ranging from etiquette and body language to communication and customer service. We examine general and specialist practices like telephone etiquette and personal hygiene. Acquire techniques for preventing emotional and physical exhaustion as you help your hotel or restaurant business set a higher standard and attract more patrons. Sign up to advance your career!
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Soft Skills for Hospitality Professionals
This free online hospitality training course provides the soft skills required to create a great guest experience.
Explore the soft skills required to succeed in the hospitality industry, ranging from etiquette and body language to communication and customer service. We examine general and specialist practices like telephone etiquette and personal hygiene. Acquire techniques for preventing emotional and physical exhaustion as you help your hotel or restaurant business set a higher standard and attract more patrons. Sign up to advance your career!
Course description
Course module
A short ad will play before each lesson.
7 Lessons
Essential Soft Skills for Hospitality
You will understand effective body language, etiquette, and personal hygiene in this module. The module goes on to explain professional telephone handling and quality customer service. You will also learn about customer complaints and standard phrases used in hospitality.
1.Learning Outcomes
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2.Effective Body Language and Etiquette
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3.Grooming and Personal Hygiene
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4.Professional Telephone Handling
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5.Quality Customer Service and Complaint Handling
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6.Standard Phrases
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7.Lesson Summary
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1 Lessons
Course assessment
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