Learning Outcomes

Understanding Organizational Behavior

Understanding How OB Research Is Done

Trends and Changes

Lesson Summary

This module gives you an overview of organizational behavior, which is defined as a systematic study of how individuals and groups act within the organizations where they work. As you read, think about how organizational behavior is related to organizational success. Also, look for some of the trends in organizational behavior (OB).

The Interactionist Perspective: The Role of Fit

Individual Differences: Values and Personality

Perception Process

The Role of Ethics and National Culture

In this module, you will be introduced to different kinds of people in the workplace. This section will highlight the differences you will see in the workplace and help you better understand these differences. You'll also learn about the concept of perception.

Trait Approach

The Basics of Power

The Power to Influence

Organizational Politics

Understanding Social Networks

Organizational behavior draws heavily from the study of management. In this module, you'll be introduced to several theories of leadership selection within organizations. You will also explore the role of gender diversity in leadership. Finally, you will have the opportunity to examine leadership and OB across cultures.

Work Attitudes

Work Behaviors

Motivation theories

Need-Based Theories

Process-Based Theories

In this module, we are going to look at the basic needs of employees in the workplace. As you go through this module, concentrate on the role of motivation in determining employee performance. You will also learn about motivational theories and how you can use these theories to improve motivation in your workplace.

Group Dynamics

Understanding Team Design Characteristics

Management of Teams

Barriers to Effective Teams

Whether you are working with a group or a team, there are several characteristics that successful groups and teams share, including proper group development, the establishment of guidelines and boundaries, leadership, and strong communication channels. In this module, you will learn about these topics and more.

Understanding Communication

Communication Barriers

Different Types of Communication and Channels

In this module, you'll understand the Radio Shack case, which exemplifies the wrong way to communicate bad news. Consider the message, as well as the medium that you would choose in this same situation. We'll also, take a look at the "communication freezers", words that essentially shut down effective communication within your workplace.

Leadership and Management in Organizations - Assessment

This free online course will take your skills from good to exceptional by learning crucial leadership principles.

Leadership and Management in Organizations

In this free online leadership certificate, you will learn the core fundamentals of organizations at a management level. We've covered five major Organizational Behaviour (OB) areas, including managing individuals, managing groups, theories of motivation, power and politics, conflict management, communications, and organizational change. Explore what an organization is as well as the history of organizational behaviour as a discipline.

Consider the following question: what is an organization? An organization is a collection of individuals arranged in a particular way and embedded in an ever-changing environment to achieve a common goal. In this introductory management training, you will learn about organizations in business, focusing on how the individual plays a role in the success of the organization. You will learn that you must understand what influences individual behaviour before you can study how individuals interact with organizations. As in psychology and sociology, the person is the focus of organizational behaviour (OB). And because sciences like psychology and sociology are older, more established fields of study than organizational behaviour, we will take a look at them to better understand the purpose and applications of OB. This leadership course will provide you with an introduction to OB, including the history and emerging trends of OB and identify the micro-level factors that contribute to our understanding of the OB field. You will also learn about how OB is connected with other sciences as well as learn how to properly evaluate research in OB.
This course will help you explore how individuals interact within a firm. As you know, different incentives motivate and influence individuals; some people strive for success or social status, others just like to keep busy, and still, others are focused on simply making money. These are important differences to consider if you are at the helm of a business, as it may influence how you motivate your workforce. The leadership course discusses individual personalities and you will get to know what inspires people to want to succeed in the workplace. The various tools used to identify these traits and recognize that certain traits, such as the ability to handle stress, are more desirable than others in a work setting are comprehensively discussed. It’s also important to realize that different organizations will value traits differently - for example, perhaps your organization values a sense of humour more than others; but knowing these traits and how to identify them in people will greatly enhance the success of a business.
As you go through these principles of management, you'll understand why business success relies on teams and groups, and especially learning how to properly manage them. This is one of those most important messages you will take away from this management certificate. What defines a group or team, the key differences, similarities, cross-cultural influences on groups and the types, characteristics, and cohesiveness of groups are all covered. This course is ideal for any new or even seasoned leader hoping to improve how they manage their teams or groups. Enrolling in this leadership training will ensure that you have all the essential skills and knowledge to be a better, well-rounded, and effective leader who inspires others.

Exploring edX’s “Final” Tax Returns: Revenue Surges, Losses Mount, and Contributions Decline

30 Hours of MATLAB Courses with Free Certificate

9 Best Quilting Courses for 2026: Turn Fabric Scraps Into Heirlooms

10 Best Assembly Language Courses for 2025: Bare-Metal Programming

Coursera’s 2025 Strategy: Focusing on Campus, Scaling Back Degrees

AI Prompting with Google: From Beginner to Certified

Harvard CS50 in 2025: How to Get a Free Certificate

Layoffs Hit Udemy: 20% Out as Some Jobs Move Overseas

70+ FutureLearn Courses with Free Certificates

Open edX Conference 2026: Program, Workshops & Registration

7 Best Sketch Courses for 2025

12 Best Data Structures & Algorithms Courses for 2025

[2025] 2000+ Free SWAYAM + NPTEL Courses

9 Best TensorFlow Courses for 2025

40+ Free Certificates from Wolfram U: Expand Your Computational Universe

Coursera Bets $100 Million That Andrew Ng Can Do What Coursera Can’t

Introduction to the Catering Industry

Food safety in the Catering Industry

FATTOM and the 4C’s in Catering

Terms and Definitions

This module introduces the learner to the catering industry, its significance and its different types; along with the importance of food safety to this industry. The key factors and practices that affect the safety of foods prepared and handled during catering are also discussed.

What is HACCP?

HACCP Prerequisite Programs (Part 1)

HACCP Prerequisite Programs (Part 2)

HACCP Prerequisite Programs (Part 3)

HACCP Prerequisite Programs (Part 4)

In this module, you will be introduced to the HACCP food safety system, its history and benefits. Learners will learn about the prerequisite programs that have to be implemented before the application of HACCP such as establishment and facilities requirements, personal hygiene, cleaning , and the control of food preparation operations.

Step 1: Assemble the HACCP Team

Steps 2 & 3: The Product Description and It's intended Use

Steps 4 & 5: The Flow Diagram and On-Site Confirmation

In this module, learners will be introduced to the five preliminary steps that are the foundation of HACCP implementation. Learners will also gain knowledge on how to form the HACCP team, describe products and their intended use, and how to construct a flow diagram and perform an on-site conformation.

The Seven Principles of HACCP (Part 1)

The Seven Principles of HACCP (Part 2)

The Seven Principles of HACCP (Part 3)

This module provides the learner with extensive details about the seven principles of HACCP that have to be applied, along with practical activities on how to implement these principles in the catering industry and how to establish a HACCP worksheet.

HACCP Food Safety System for Restaurants and Other Catering Services - Assessment

In this free online course, learn how to implement the HACCP Food Safety System in your catering establishment.

HACCP Food Safety System for Restaurants and Other Catering Services

This free online course on ‘HACCP Food Safety System for Restaurants and other Catering Services’ will teach you a step-by-step approach to implementing the HACCP system, its preliminary steps and principles in your catering business of any size. You will learn how to establish this system along with its procedures and documents to ensure the safety of food items and dishes being prepared and served in your catering establishment.

Introduction to ISO 45001:2018 OH&SMS

Publication of ISO 45001:2018

Important Terminology in ISO 45001:2018

Learn more about the ISO 45001:2018 OH&SMS standard, its publication, and important terminology used in ISO 45001:2018.

Leadership and Organizational Context

Managing Risk: Opportunities and Support Functions

Operational Controls and Emergency Responses

Learn more about leadership and organizational context related to ISO 45001:2018; how to manage risk, its opportunities and support functions; and effective operational controls and emergency responses.

Monitoring, Measurement and Analysis

Internal Audits and Management Reviews

Continuous Improvement

Learn more about monitoring, measurement and analysis related to ISO 45001:2018;  as well as how to carry out successful internal audits and management reviews; and implement Continuous Improvement.

ISO 45001:2018 Course Assessment

Start this free online course about ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems.

ISO 45001:2018 - Principles of Occupational Health and Safety Management Systems

This free online ISO 45001 course will familiarise you with the Principles of Occupational Health and Safety prescribed by the International Organisation for Standardisation (ISO). New standard ISO 45001 was published in March of 2018, this course will teach you why the ISO has chosen to develop the standard, how the standard works, the potential benefits the standard can deliver to businesses, about the PDCA approach, and more.

History of ISO 9001 Revisions

Process Approach And PDCA Cycle

Context Of Organization And Risk Based Thinking

Reading ISO 9001:2015 is often difficult to understand without having the basic knowledge of concepts discussed in the standard. Some of the basic concepts are Process Approach, PDCA Cycle and Risk based thinking. This module helps you to grasp those concepts which act as a foundation for Quality Management System.

Clauses on Planning of the Quality Management System

Clauses on the Operation of the Quality Management System

Clauses on the Check & Act of the Quality Management System

This module explains the existing auditable clauses of the standard along with all their requirements and guidelines. The clauses are explained in simple terms and with simple meaningful sentences. Auditable clauses are from Clause 4 to Clause 10, and it includes Context of Organization, Leadership, Planning, Support, Operation, Evaluation and Improvement.

Organization Knowledge

Internal Auditing

Management Review

Quality Management System is based on some essential elements. Some of these elements were present in ISO 9001:2008, but ISO 9001:2015 has added one more essential element (management of organizational knowledge), while the other two elements (internal audits and management reviews) are already part of the previous version. However, there are some changes in the latest version to these two elements as well.

ISO 9001:2015 - Quality Management System (QMS) - Course Assessment

In this free online ISO 9001 course learn how ISO 9001:2015 offers a framework for organizations to maintain QMS.

ISO 9001:2015 - Quality Management System (QMS)

This free online Quality Management Systems(QMS) course shows organizations how to maintain QMS according to the ISO 9001 standard. The standard was revised in September 2015 to incorporate some vital changes. This course explains all the clauses and changes to the standard and outlines the basic concepts of the standard to new learners. By taking this course, you will gain expertise, which will make you a valuable asset to companies worldwide.

Introduction to HIPAA

HIPAA Security Rules

Penalties for Non-Compliance

This module on Fundamentals of HIPAA provides comprehensive training on the Health Insurance Portability and Accountability Act of 1996. Participants will learn about HIPAA's Privacy and Security Rules, including key safeguards to protect patient information and ensure compliance. It also offers practical guidance on preventing data breaches.

Fundamentals of HIPAA Law and Its Privacy Rules - Course Assessment

Harness the significance of modern healthcare administrators and privacy officers with this free online course.

Fundamentals of HIPAA Law and Its Privacy Rules

Discover the essentials of HIPAA with our comprehensive free online course. This course will cover the fundamental principles of HIPAA, including patient privacy, security requirements, and compliance strategies, which are perfect for healthcare admins. Gain critical knowledge by enrolling today and empower yourself with the expertise to navigate the complex landscape of HIPAA regulations and ensure the organization adheres to legal standards.

Quality Management System of Medical Devices' Suppliers and Manufacturers

ISO 13485:2016 Important Terminologies

Publication of ISO 13485:2016 and Context of Publication

This module explains the existing relevant standards and regulation for medical devices' industry and enlightens the revision of ISO 13485. It also presents some important terminologies with related definitions as defined by ISO 13485; which are arranged in separate groups. It also covers the comparison of ISO 13485 to FDA 21 CFR Part 820. All mandatory documents required by different clauses of the ISO 13485:2016 standard are also enumerated in this module along with its given clause reference.

Quality Management System Requirements

Management Responsibility and Resource Management

Product Realization – Planning to Design and Development

Product Realization – Purchasing and Production

In this module you will learn the operations of the QMS for a medical devices company. It covers top management requirements and offers ideas to manage resource requirements in the organization. It enlightens the concept of medical devices' product realization. It covers all elements of product realization such as quality planning, customer related processes, design and development, purchasing and production etc.

Monitoring and Measurement

Control of Non-Conforming Product

Analysis and Improvement

In this module, Clause - 8 of the ISO 13485:2016 standard is taught. Clause - 8 specifies the general requirements, management of monitoring and measurement issues, nonconforming product management, data analysis etc. Within this clause - 8, Clause - 8.5 is on improvement which paves out ways for the organization to improve its system, products, and processes through the framework of corrective and preventive actions.

ISO 13485:2016 - Quality Management Systems for Medical Devices - Assessment

In this free online course learn about the requirements of Quality Management Systems for Medical Device organizations and its regulatory aspects.

ISO 13485:2016 - Quality Management Systems for Medical Devices

This free online ISO 13485 certification training course will teach you about quality management systems for medical devices. You will study the ISO 13485:2016 standard, learn how it was developed, and look into the practical steps to company certification on ISO 13485. You will cover the types of available personal certifications and look closely at standard terminologies related to stakeholders, product, QMS, Risk and Sterilization, and more!

Introduction to International Standards for Auditing

How to Conduct Auditing

Competence and Elements of ISO 9001:2015

In this module, you will be introduced to the roles, required skills and the qualification of the lead auditor with their importance in the different sectors. We cover the challenges and the principles of auditing before delving into managing an audit program and assessing the competence and evaluation of auditors.

ISO 19011 Lead Auditor - Course Assessment

Learn how to set up an effective organisational auditing management system in this free online quality assurance course.

ISO 19011 Lead Auditor

ISO 19011:2018 is an international standard that guides the establishment of auditing management systems for organisations. This course provides an in-depth understanding of the role of a lead auditor and explains how they implement auditing principles to create robust auditing systems. We show you how to manage an audit programme to ensure organisational compliance and boost efficiency by determining the competence and credibility of auditors.

Introduction to OSHA 10 Certificate Program

Workplace Safety and Employee Rights

OSHA Personal Protective Equipment (PPE)

Emergency Action Plan & Electrical Safety

The Fundamentals of the OSHA 10 module summarize OSHA's basic safety regulations, focusing on identifying and preventing workplace hazards. Participants will learn about OSHA's role, key safety standards, and the rights and responsibilities of employers and employees, equipping them to contribute to a safer work environment.

Fundamentals of OSHA 10 Program for Industries - Course Assessment

This free online course teaches you the basics of Workplace Safety and the OSHA for ensuring compliance.

Fundamentals of OSHA 10 Hours Program for Industries

The OSHA 10-Hour Program is a fundamental safety training course designed by the Occupational Safety and Health Administration (OSHA) to promote workplace safety and health. It is intended for entry-level workers in construction, general industry, and maritime sectors. The course covers essential topics such as hazard identification, prevention, and control, focusing on recognizing and mitigating common workplace hazards.